Refund policy

Refund and Return Policy

At Emffecux, we want you to feel confident when ordering footwear and accessories from our store.

Return Period

You may request a return within 30 calendar days after the order is delivered.

To start a return, please email us at:

kentmedina842@outlook.com

Please include your order number, the product name, and the reason for the return.

Return Conditions

To be eligible for a return, the item must be:

- Unworn and unused
- Tried on indoors only
- In its original condition
- Free from stains, odors, scratches, dirt, or damage
- Returned with original tags, packaging, accessories, and shoe box when applicable

For shoes, please try them on indoors on a clean and protected surface. Do not place shipping labels directly on the original shoe box.

Items that show signs of outdoor wear, use, washing, alteration, damage, or missing packaging may not qualify for a refund.

Non-Returnable Items

The following items may not be eligible for return:

- Items marked final sale
- Used, worn, washed, or damaged items
- Items missing original packaging or accessories
- Hygiene-sensitive items that have been worn
- Gift cards
- Items returned after the 30-day return period

Return Authorization

Please contact us before sending any item back. We will provide return instructions and the authorized return address.

Returns sent without prior authorization may be delayed or rejected.

Return Shipping Costs

Customers are responsible for return shipping costs when the return is due to incorrect size, change of mind, or personal preference.

If the item is defective, damaged during delivery, or different from the item ordered, please contact us before returning it. After review, we may provide return instructions or a replacement option.

Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved.

Approved refunds are normally issued to the original payment method within 5 business days after inspection.

Your bank or payment provider may need an additional 5–10 business days to post the refund.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or a defective item.

Exchanges

Exchanges depend on product availability. If the requested size, color, or product is unavailable, we may issue a refund instead.

Incorrect or Damaged Orders

If you receive the wrong item or an item that arrives damaged, please contact us within 7 calendar days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label.

Order Cancellations

You may request cancellation within 12 hours after placing the order, provided the order has not entered fulfillment or shipping.

Once an order has been processed or shipped, it may be handled under our return policy.

Contact

RHONDA HOLLANDER HOLDINGS, LLC  
314 S. Federal Highway  
Dania Beach, FL 33004  
United States

Email: kentmedina842@outlook.com